Frequently Asked Questions
6basa FAQ — All Your Questions Answered Here
From opening an account to bonuses, payments, and safe gaming — all the answers to the most common questions from players in Bangladesh, in one place.
Welcome to 6basa. This FAQ page provides detailed answers to the most frequently asked questions from players in Bangladesh — creating a new account, depositing money via bKash or Nagad, getting started with slots or cricket betting, claiming bonuses, and playing responsibly. You will find reliable information here on all of these topics. If you cannot find an answer to your question, contact our 24/7 live chat.
Account and Registration
To create an account at 6basa, you need an active mobile number, an email address, and a strong password. After registration, you may need to upload a copy of your National ID or passport for the identity verification (KYC) process. Registering with accurate information prevents any issues when withdrawing later.
No. Under 6basa's rules, each person may hold only one account. Opening multiple accounts violates the platform's terms and conditions, and may result in permanent account closure. If you have any issue with your account, contact us directly via live chat.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and a recovery link or code will be sent to you. Once you set a new password, you can access your account right away. If you run into trouble, get help through our 24/7 live chat.
6basa is for people aged 21 and above only. You must confirm your age when opening an account, and proof of age may be requested during verification. Accounts belonging to underage users are closed immediately.
Verification is usually completed quickly after the correct documents are submitted. You will be notified by email or SMS once approved. Submitting clear photos and valid documents speeds up the process. If you have any issues, contact our live chat support team.
Deposits and Withdrawals
At 6basa you can deposit via bKash, Nagad, Rocket, Upay and bank transfer. All of the most popular mobile banking methods in Bangladesh are supported, making it easy and fast to deposit from any device.
Deposits made via bKash are typically credited to your 6basa account within a few minutes. The process is equally fast with Nagad and Rocket. Bank transfers may take slightly longer. For any delay, send a screenshot of the payment to our live chat.
The minimum deposit at 6basa is ৳500 and the minimum withdrawal is ৳1,000 — for any payment method. This limit applies equally across all methods, so the same rule applies whether you use bKash, Nagad, Rocket, or Upay.
Approved withdrawal requests are generally processed within 1 hour. If your account is verified and the wagering requirements are met, there are no unnecessary delays. This service remains active at night as well.
6basa does not typically charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may charge their own transaction fees — this depends on the terms of the service in question.
Yes, withdrawals to Nagad are supported. The funds will be sent to the Nagad number registered in your account. Make sure the mobile number in your account and your Nagad number are the same, otherwise the process may be delayed.
Games and How to Play
Go to the cricket betting section of 6basa and browse the list of BPL (Bangladesh Premier League) matches. Select a match, enter your stake in your chosen market (match winner, toss, top scorer, over/under, etc.) and confirm. You can also place bets while a match is in progress using the live betting option.
Yes. The 6basa sportsbook section offers betting on BPL, IPL, the T20 World Cup, ICC tournaments, and other international cricket events. Special promotional offers are also available during major tournaments.
RTP (Return to Player) is the theoretical rate at which a slots game returns money to players over the long term. For example, if the RTP is 96%, then on average ৳96 comes back for every ৳100 wagered over a long period — but this is not a guarantee of the result in any individual session. Higher volatility can mean larger wins, but they come less frequently.
Yes. The entire 6basa platform is optimized for mobile browsers. You can enjoy slots, live casino, and sports betting directly from an Android or iOS device without downloading a separate app. With a fast internet connection, live dealer games run smoothly as well.
6basa uses games from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers keep their Random Number Generators (RNG) tested through independent third-party audits, which ensures every result is completely random and fair.
The 6basa live casino section offers Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and many more games with live dealers. Tables from Ezugi and Evolution Gaming are available with a Bengali-language friendly environment.
Bonuses and Promotions
New members at 6basa can receive up to a 150% bonus of ৳5,000 on their first deposit. For example: depositing ৳1,000 will add an extra ৳1,500 as a bonus to your account. To receive this bonus, make your first deposit after registering and, if a bonus code applies, use the correct code.
Wagering requirements refer to how many times you must bet the bonus amount before you can withdraw it. A 20x wagering requirement applies to the 6basa welcome bonus. This means that if you receive a ৳1,000 bonus, you must complete a total of ৳20,000 in bets before withdrawing.
The 6basa VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and a maximum of 0.8% at Diamond. Play regularly to move up to higher levels.
VIP cashback is calculated weekly according to your applicable level and credited directly to your account. To see cashback details, check the "Promotions" or "Bonus History" section of your account, or ask in live chat.
Yes. During Eid, BPL, the T20 World Cup, or major tournaments, 6basa runs special promotional offers — such as extra bonuses, free spins, or increased cashback. Check the promotions page regularly for updates on these offers.
Security and Responsible Gaming
Yes. 6basa uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. Read our privacy policy for more details.
Responsible gaming means playing within the limits of entertainment — not spending beyond your means. 6basa provides players with the ability to set deposit limits, use self-exclusion, and take breaks. Visit our responsible gaming page for more details.
If you feel that gaming is becoming harmful to you, you can activate self-exclusion from your account settings or via live chat. Your account will be deactivated for a set period of time. This service is completely confidential and can be requested at any time.
Yes. The 6basa support team is active in live chat 24 hours a day, 7 days a week — in Bengali. Whether it is night or early morning, whether a BPL match is on or not, our team is always there for you.
Change your password immediately and report the incident by contacting live chat or emailing [email protected]. Our security team will investigate the account quickly and lock it temporarily if necessary. Use a strong password for security and do not share it with anyone.
Yes. A complete record of all deposits, withdrawals, and bonuses is kept in the "Transaction History" section of your account. Only you and authorized 6basa staff can view this information. Full details on data management can be found in our privacy policy.
Still have questions?
Contact Support
If you did not find a solution in the answers above, our Bengali-speaking support team is always ready. Live chat gets you the fastest response.
💬
24/7 Live Chat
Use the live chat option for instant assistance in Bengali.
✉️
Email Support
[email protected] — ideal for detailed questions and sending documents.